Toledo Blade: Ohio Turnpike committed to resolving customer service delays

Ferzan M. Ahmed
AUG. 11, 2024

The men and women in our customer service center take immense pride in helping our customers. Although the wait times are currently high, they do not rush callers off the phone. They are taking the extra time needed to address all questions and concerns as well as assist with online account issues.

Our staff is also taking the time necessary to explain that the nationwide texting scam is not related to the Ohio Turnpike. This may cause other callers to wait on hold for longer, but our staff wants to ensure that every customer is satisfied.

We understand that many customers are frustrated with the long wait times, but we have never received any negative feedback about an interaction between our customers and one of our professional and dedicated customer service representatives.

I want to assure our customers that we will handle all discrepancies. Unfortunately, it is taking more time than expected, but we will take care of all our customers.

In the meantime, we will suspend all late fees and collections and will not send any previously billed invoices to collections until the current issues have been resolved and our customers have become used to the new open road tolling system.

To resolve a billing issue, use the self-service option in your account at www.ezpassoh.com, email us through the “Contact Us” section at the website, or contact customer service at 440-971-2222. For more information, visit www.ohioturnpike.org.

Ferzan M. Ahmed is executive director of the Ohio Turnpike and Infrastructure Commission in Berea, Ohio.

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What Customers Should Do If They Think They Have Been Victimized.

• Mobile device owners who receive suspicious tolling text messages should delete them without clicking on the link.  
• Anyone who may have clicked on a fraudulent link and provided any personally identifiable information should immediately contact their bank or credit card provider to secure their information and financial accounts. 
• Victims of SMS tolling text scams should file a complaint with the FBI’s Internet Crime Complaint Center (IC3) and be sure to include the phone number from where the text originated and the website listed within the text. 
• Individuals with questions about tolls incurred should check their account using the toll agency’s legitimate website or contact the toll agency’s customer service phone number.

Source: Tolling Points (International Bridge, Tunnel and Turnpike Association)

Adopt a New Mindset Behind the Wheel – Be Safe Together

By Ferzan M. Ahmed, P.E.
June 24, 2024

To reduce vehicle crashes on roadways everywhere, tolling agencies from across the globe have issued a call-to-action urging motorists to be self-aware of unsafe driving behaviors behind the wheel – such as speeding, distracted and impaired driving, and not wearing a safety belt.

It is part of a new global roadway safety campaign, Be Safe Together, led by the International Bridge, Tunnel and Turnpike Association (IBTTA).

IBTTA’s first Global Road Safety Week, which runs from June 24-28, 2024, is highlighting the steps the tolling industry is taking to make our highways safer as well as urging motorists to drive in ways that are both responsible and safe.

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